JCNovelty.com stands behind the quality of our products. Every item ever ordered from us comes with a 30 day, 100% Satisfaction Guarantee. If for any reason you are unhappy with the product please notify us within 30 days of your order by emailing jcnoveltytx@gmail.com about your order and we will provide instructions on returning the product for a full refund less shipping charges. Please note, shipping charges for sending the product back to us will not be reimbursed in your refund.